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Follow up Service
A great service is one that meets then exceeds your expectations, and that's our aim. To achieve this, we regularly monitor the quality of our service, and we do this in three ways:
- We provide a communication book for you to note any specific instructions or issues.
- We make regular follow up calls to check our service is meeting your expectations.
- We conduct routine performance inspections to ensure the cleaning meets our franchise standards and your specified standards.
Our systems focuses on quality reviews to guarantee any issues are identified before they become problems. We monitor and record any incidents to ensure that problems are resolved, rather than fixed temporarily.